Privacy Policy
Effective date: 9.7.26
Southwest Plumbing Solutions LLC, operating as Plumb It SWFL (“we,” “us,” or “our”), respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to PlumbItSWFL.com and to the phone, text, and email communications you have with us.
WHO WE ARE
Southwest Plumbing Solutions LLC (DBA Plumb It SWFL)
1338 WILMETTE ST
PORT CHARLOTTE, FL 33980
239-406-3833
Hunter@plumbitswfl.com
L24000196748
INFORMATION WE COLLECT
Information you give us directly. When you call, text, or email us, or fill out a form on our website, we collect the information you provide. This typically includes your name, phone number, email address, service address, and a description of the plumbing issue you need help with.
Information collected automatically. When you visit our website, we automatically receive certain technical information, including your IP address, browser type, device type, the pages you view, the time and date of your visit, and the website or search that referred you to us.
Information about your calls and messages. When you call or text our business number, we receive your phone number, the date and time of the contact, the duration of the call, and the content of any text messages you send us. We may keep notes about your service needs.
We do not currently record phone calls. If that changes, you will hear a clear announcement at the start of the call before any recording begins, and you may decline to be recorded.
Payment information. If you pay for services, payment is processed by a third-party payment processor. We do not store your full card number on our systems.
HOW WE USE YOUR INFORMATION
We use the information we collect to:
– Respond to your calls, texts, emails, and service requests
– Schedule, perform, and follow up on plumbing services
– Prepare and send quotes and invoices
– Answer questions about work we have done
– Send service-related messages about your appointment or job
– Improve our website and understand which marketing efforts bring us customers
– Comply with legal, tax, and licensing obligations
We do not sell your personal information.
TEXT MESSAGING AND SMS
When you call or text our business number, or provide your phone number to us, you consent to receive service-related text messages from us. These may include a reply if we miss your call, appointment coordination, service updates, and quote follow-up.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
Message frequency varies. Message and data rates may apply.
To stop receiving text messages from us, reply STOP to any message. You will receive a confirmation and we will not text you again unless you opt back in. Reply HELP for assistance, or contact us at 239-406-3833.
Opting out of text messages does not prevent us from calling you about scheduled work, and does not cancel any service you have requested.
We will not send you marketing or promotional text messages unless you separately agree to receive them.
COOKIES AND WEBSITE ANALYTICS
Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and measure the effectiveness of our marketing.
We use Google Analytics to understand website traffic. Google Analytics collects information such as pages viewed, time on site, and the source that referred you. You can opt out of Google Analytics using the browser add-on Google provides.
Most browsers let you refuse or delete cookies through their settings. Some parts of our website may not work properly if you disable cookies.
We may use call tracking, which displays different phone numbers to different visitors so we can understand which marketing brings us calls. All of these numbers reach the same business.
HOW WE SHARE INFORMATION
We share information only in these situations:
Service providers. We use third-party software to run our business, including scheduling and invoicing software, customer relationship software, phone and messaging providers, website hosting, and payment processing. These providers may access your information only to perform services for us.
Legal requirements. We may disclose information if required by law, subpoena, or court order, or to protect our legal rights, property, or the safety of any person.
Business transfer. If our business is sold or merged, customer information may transfer as part of that transaction.
We do not sell, rent, or trade your personal information to anyone.
HOW LONG WE KEEP INFORMATION
We keep customer and service records for as long as needed to provide services, honor warranties, resolve disputes, and comply with tax, licensing, and legal requirements. Website analytics data is retained according to the settings of the analytics provider.
SECURITY
We take reasonable steps to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
YOUR CHOICES
You may:
– Stop text messages at any time by replying STOP
– Ask us not to call you for marketing purposes
– Ask what personal information we hold about you
– Ask us to correct information that is inaccurate
– Ask us to delete your information, subject to records we are required to keep
To make any of these requests, contact us at hunter@plumbitswfl.com or 239-406-3833.
CHILDREN
Our services are directed to adults. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us information, contact us and we will delete it.
THIRD-PARTY WEBSITES
Our website may link to other sites, such as review platforms or manufacturer pages. We are not responsible for the privacy practices of those sites.
CHANGES TO THIS POLICY
We may update this policy from time to time. The effective date at the top shows when it was last revised. Material changes will be posted on this page.
CONTACT US
Southwest Plumbing Solutions LLC (DBA Plumb It SWFL)
1338 WILMETTE ST
PORT CHARLOTTE, FL 33980
239-406-3833
Hunter@plumbitswfl.com
Business hours: Monday through Saturday, 8:00 AM to 5:00 PM Eastern. Closed Sunday.